Giraffe helps organizations implement systems and services, using industry best practice frameworks, such as ITIL, that create quantifiable business value.

• Cloud service management

Giraffe has extensive experience managing systems and services in the cloud. This includes building infrastructure and running workloads in best-in-class cloud services, such as AWS (e.g. EC2, S3, CloudTrail, IAM), content management systems, like WordPress, and platform as a service providers, like Aptible.

• System Administration

We have the expertise to manage systems across various Operating Systems, including Linux, Mac,  and Windows, as well as the services that run on them, such as LDAP and DNS.

• Support metrics

We help businesses leverage IT support-driven data to create visibility into how IT services are utilized by the business. That data can then be used to deliver high quality services to customers. Further, we help businesses determine the appropriate staffing levels.

• Budgeting

Information technology services are an increasing component of the org-wide budget. Giraffe calls on expertise and experience to help organizations ensure that all essential technology services are accounted for in the budget, thereby minimizing large unexpected expenses.

• Desktop management

Our ultimate focus is to create exceptional experiences for end-users; thus, management of the desktop environment is a an important part of each engagement. We offer expertise balancing the need to tailor solutions to evolving business requirements with the ability to quickly scale technology in support of business growth. Desktop management offering includes:

• • • End-user device deployment
    • Hardware and software security
    • Remote management

• Standards management

Carefully thought-out standards can save a considerable amount of time and money, because they eliminate unnecessary variations and complexities in an already dynamic business environment. Standardizing activities related to the following areas, could drastically increase efficiency:

• • • System and service nomenclature
    • Hardware and software
    • Task automation
    •  Purchasing and vendor management

• Onboarding & offboarding (change management)

Having the right processes in place helps make a great impression on new hires. Additionally, it is important to make sure that all user accounts are disabled upon staff departures. Between when a new employee starts and leaves an organization, there are often moves and changes that occur — Giraffe knows how to streamline all those activities. We take great pride in our ability to help businesses leverage technology to establish smooth staff onboarding and offboarding processes, and everything else in between, while minimizing risk.